Privacy policy

Privacy Policy

Last updated: March 3, 2026

Retro Tape XL (“we”, “us”, “our”) operates this website and online store through Shopify Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make a purchase, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Retro Tape XL
Mercuriusstraat 52
7006 RM Doetinchem
The Netherlands
Email: info@retrotapexl.com

For the purposes of the General Data Protection Regulation (GDPR), we are the data controller of your personal data.

2. What Personal Data We Collect

Information You Provide Directly

When you place an order or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order details
  • Communications you send to us

We do not store full credit card details ourselves. Payment data is processed securely by our payment providers.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referring website
  • Shopping activity (cart, viewed products, purchases)

This information is collected through cookies and similar technologies.

3. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfill orders
  • Manage payments
  • Arrange shipping and delivery
  • Provide customer support
  • Handle returns and refunds
  • Send order confirmations and service-related emails
  • Improve our website and services
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations

If you subscribe to marketing communications, we may send promotional emails. You may unsubscribe at any time via the link in our emails.

4. Shopify & Third-Party Service Providers

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

Shopify processes personal data on our behalf in order to:

  • Host and maintain our website
  • Process payments
  • Provide analytics
  • Ensure security and fraud prevention

Your data may also be shared with:

  • Payment providers (e.g., Shopify Payments, PayPal, Klarna, or other providers available at checkout)
  • Shipping and fulfillment partners
  • IT service providers
  • Analytics providers
  • Marketing platforms

These third parties process personal data only as necessary to provide their services to us.

5. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including Canada and the United States.

Where required by law, such transfers are protected by appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Cookies, Analytics & Advertising

We use cookies and similar technologies to operate and improve our website.

Essential Cookies

These cookies are necessary for website functionality, including shopping cart and checkout operations.

Analytics Cookies

We may use analytics tools (including Shopify analytics) to understand how visitors interact with our website and improve performance.

Advertising & Meta Pixel

We use Meta technologies (such as the Meta Pixel) to measure advertising effectiveness and show relevant advertisements on platforms such as Instagram and Facebook.

Meta may collect or receive information from our website and use that information for advertising, measurement, and analytics purposes. This may include:

  • Pages visited
  • Products viewed
  • Cart activity
  • Purchases
  • Device information
  • IP address

Meta may combine this data with information you have provided directly to them.

You can manage advertising preferences through:

https://www.facebook.com/adpreferences
https://www.youronlinechoices.eu/

Where required by law, we request your consent before placing non-essential cookies.

7. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal obligations
  • Maintain financial records

In accordance with Dutch tax law, invoice data is retained for 7 years.

You may request deletion of your personal data where legally permitted.

8. Your Rights (GDPR)

If you are located in the European Union or EEA, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at:

info@retrotapexl.com

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no online transmission is completely secure, and we cannot guarantee absolute security.

10. Children's Data

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact

If you have questions regarding this Privacy Policy or your personal data, please contact:

Retro Tape XL
Email: info@retrotapexl.com